If something is not right, we want to put it right.
Return window
[ to be completed ] — how many days a customer has to request a return. Check the minimum your local consumer law requires before choosing a number.
Condition of returned items
To be accepted, items should be unused, in their original packaging, and in the condition they arrived in.
Items we cannot accept
- Skincare and candles that have been opened or used, for hygiene and safety reasons
- Items marked as final sale at the time of purchase
- [ to be completed ] — add any other exclusions
How to start a return
Write to us through the contact page with your order number and a short note about the problem. We will confirm the return address and the next steps before you send anything back.
Who pays return postage
[ to be completed ] — whether you cover return postage, and whether that changes when an item arrives faulty.
Refunds
[ to be completed ] — how long refunds take once the return reaches you, and which payment method they go back to.
Faulty or damaged items
If an item arrives damaged, send us a photograph when you first get in touch. We will replace or refund it, and you will not be out of pocket for postage.
